There are some Hardware and Software requirements that You need to have in place in order for Us to meet Our Service obligations.

We will update this list from time to time as certain technologies age and other technologies are released and tested by us.

If You do not have all of these Minimum Standards in place before Your Agreement start date We will work with you on a plan to bring your Network up to our Minimum Standards.

We understand that this may take some time depending on timing and budgets so we will do our best to support any items that do not currently meet Our Minimum Standards.

However, if an item requiring support does not meet our Minimum Standards, it will be at our sole discretion whether we charge You for any time incurred for supporting that Item. We may also, at Our sole discretion decline to support the item entirely.

Hardware Requirements:

Servers

Less than 5 years old
Running a supported operating system with proper licensing
Covered by manufacturer or third-party warranty

Desktops and Laptops

Business-class
Solid-state primary drive
Intel Core i5 processor or equivalent
Less than 3 years old
OR less than 5 years old and covered by manufacturer or third-party warranty
Windows 10 Professional or higher with proper licensing – NO Windows HOME Edition
Good physical condition

Network

WatchGuard Firewall w/Active Subscription
Cisco, Cisco-Meraki or UniFi – Enterprise-grade switches, and access points
Modern, functional wiring, Cat5e or better
Network room or area with sufficient space to work and cooling

Software

Supported versions of all installed software
All software must be appropriately licensed
Line of Business applications must be covered by active support agreement with development company

Approved Software List:

This list shows all of the Approved software that can be installed on any of the Computers or Devices covered by this Agreement.

This doesn’t mean that all other software can’t be installed – it simply means that if other software is installed, then it’s up to our sole discretion whether we cover any Service Requests related to any other Software under the scope of this Agreement.

This list may change over the time we work together

• Microsoft Software – Microsoft Office Suite
• Mozilla Firefox, Google Chrome
• Adobe Applications – Reader, Acrobat, Photoshop, Air, Shockwave
• Java Runtime Environment
• 7 Zip, FileZilla
• Practice Management Software – Eaglesoft, OpenDental
• Accounting – Quickbooks
• DTOM Provided Software(s) required to provide the contracted services

Disallowed Software List:

This list shows all of the software that will be actively searched for and removed from any of the Computers or Devices covered by this Agreement.

We take our role as your IT department seriously. As such, we reserve the right to remove any application, script, or file that we or our tools perceive as a risk.

This list may change over the time we work together

• Alternative browsers
• Remote Access Tools not installed by DTOM
• Driver Update / System “tune up” Tools
• Malware/Antivirus/Related Tools not installed by DTOM
• P2P or file-sharing software (Limewire, Bittorrent, etc)